Privacy policy

This privacy policy gives you information about how Hockmedia Ltd collects and uses your personal data through your use of this website, including any data you may provide when you register with us or purchase a product or service.

This website is not intended for children, and we do not knowingly collect data relating to children.

Controller

Hockmedia Ltd is the controller and responsible for your personal data (collectively referred to as "Hockmedia", "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, and feedback.
• Usage Data includes information about how you interact with and use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
• We also collect, use and share Aggregated Data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

We use different methods to collect data from and about you including through your interactions with us, automated technologies or interactions, and third parties or publicly available sources.

You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services, create an account, subscribe, request marketing, enter a competition or survey, give feedback, or contact us.

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns using cookies, server logs and similar technologies.

Technical Data, Contact Data, Financial Data, Transaction Data, Identity Data, and Contact Data may also be collected from analytics providers, advertising networks, search information providers, technical and payment providers, data brokers, aggregators, and publicly available sources.

Legal basis

The law requires us to have a legal basis for collecting and using your personal data.

We rely on performance of a contract with you, legitimate interests, legal obligation, and consent.

Purposes for which we will use your personal data

We have set out below a description of the ways we plan to use your personal data and the legal bases we rely on.

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

You can ask to stop sending you marketing communications at any time by logging into the website, using opt-out links, contacting us, or through your member zone.

For more information about the cookies we use and how to change your cookie preferences, please see our cookie policy.

• Performance of a contract with you.
• Legitimate interests.
• Legal obligation.
• Consent.

We may share your personal data where necessary.

All third parties must respect the security of your personal data and treat it in accordance with the law.

We only permit third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

Your information may be transferred to and maintained on computers located outside of your country, state, province, or other governmental jurisdiction.

Data protection laws may differ from those in your jurisdiction. You must ensure that the use of our site and receipt of the services is lawful in the jurisdiction where you operate.

We have put in place appropriate security measures to protect your personal data.

We limit access to your personal data to employees, agents, contractors, and third parties who have a business need to know.

They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation.

By law we keep basic information about our customers for six years after they cease being customers.

In some circumstances you can ask us to delete your data.

In some circumstances we may anonymise your personal data for research or statistical purposes.

You have a number of rights under data protection laws in relation to your personal data.

You will not usually have to pay a fee to access your personal data or exercise your rights.

We may need to request specific information from you to confirm your identity and ensure your right to access your personal data.

We try to respond to all legitimate requests within one month.

If you wish to exercise any of the rights set out above, please contact us at customer support help@quickfileai.com.

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data in certain circumstances.
• Object to processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent.
• Request restriction of processing of your personal data.

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us at customer support help@quickfileai.com.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

We keep our privacy policy under regular review. This version was last updated on 2 December 2025.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

This website may include links to third-party websites, plug-ins and applications.

We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy policy of every website you visit.