Terms of use

Ordering is reserved for adults with legal capacity to contract. A minor's photo may be processed at the request of their legal representative, who places the order on their behalf. By confirming your order, you accept these Terms and the Subscription Terms.

The Service transforms a photograph you upload into a digital file in ID photo format, compliant with the technical specifications published on our website (dimensions, background, framing and face proportion, file format).

Our commitment covers the compliance of the file with these specifications. The decision to accept a photo rests with the relevant administrative authority, which also assesses it with regard to the original photo (expression, likeness, recency).

The Service does not provide an "e-photo" code or digital signature issued by an ANTS-approved photographer or booth. It is therefore not suitable for online applications that require such a code.

To obtain an acceptable photo, the photo you upload must: be recent (less than six months old) and a true likeness; show the face full-front, eyes open, mouth closed, neutral expression; be sharp, well-lit, and without shadows on the face; not include glasses with reflections or tinted lenses, headgear (except for religious or medical reasons according to the authority's rules), or anything covering the face; not have been retouched outside our Service.

A refusal caused by failure to follow these guidelines does not constitute a defect in the Service. It entitles you to the reprocessing provided for in Article 4, using a new photo.

If your photo is refused by an administrative authority, you can generate a new photo on the platform, for free and as many times as needed, until it is accepted.

These new attempts are carried out solely by using the platform, from your account: you upload the same photo or a new one, and the Service generates a new file. They do not give rise to manual reprocessing by our team. For any difficulty in using the platform, our support remains reachable at the address indicated on the Contact page.

If the refusal is related to the submitted photo (Article 3), you upload a new photo complying with the guidelines in Article 3.

This guarantee applies in addition to the statutory guarantee of conformity (Article 9), which it does not limit.

Certain features require an account. You are responsible for keeping your credentials confidential and for the accuracy of the information provided.

Before payment, the order page indicates: the order price, the duration of the trial offer, the amount and frequency of the subscription resulting from the trial, and the date of the first charge. This information is repeated in the confirmation email.

We send you an email reminder at least 24 hours before the end of the trial. The subscription is without commitment: you can cancel it at any time from the Cancel my subscription page, from your account, or by contacting our support at the address indicated on the Contact page, free of charge. Detailed terms are set out in the Subscription Terms.

Prices are shown inclusive of all taxes. Payment is processed by our secure payment providers.

The Service is provided immediately after payment. On the payment page, you tick a box requesting immediate performance of the Service and expressly waiving your right of withdrawal. Without this box ticked, the order cannot be confirmed. Your waiver is confirmed in the order confirmation email.

You agree not to: use the Service for unlawful or fraudulent purposes; upload another person's photo without their consent or that of their legal representative; compromise the security or operation of the Service; extract data from it by automated means without our consent.

The digital file provided is covered by the statutory guarantee of conformity for digital content under applicable law. In the event of non-conformity with the published specifications, you are entitled to have it brought into conformity; if this is impossible or not carried out within a reasonable time, you are entitled to a price reduction or termination of the contract with a refund.

All elements of the Service (texts, graphics, logos, software) remain the property of Hockmedia Ltd or its licensors. You retain your rights to the uploaded photos and grant us a limited, temporary licence to process them in order to provide the Service.

We process your data in accordance with the GDPR, the UK GDPR, and the Data Protection Act 2018. Uploaded photos are kept for 30 days to allow the reprocessing provided for in Article 4, and are then deleted. Details are set out in our Privacy Policy.

We are responsible for the proper performance of the Service as defined in Article 2. We are not liable for a refusal resulting from the submitted photo, a decision specific to the administrative authority, or the use of the file for a procedure it does not cover (Article 2). Nothing in these Terms limits the rights you hold under mandatory statutory provisions.

We may suspend or terminate your access in the event of a serious breach of these Terms or fraudulent use, after notifying you, except in an emergency. Any active subscription is then stopped and no further charges are made.

We may amend these Terms. Subscribers are notified by email at least 30 days before a change affecting them takes effect and may cancel free of charge before that date. Orders remain governed by the version in force on the date of the order.

Any complaint should be sent to our support at the address indicated on the Contact page; we reply within 5 business days. If no amicable solution is found, you may refer the matter free of charge to the consumer mediator within one year of your written complaint.

These Terms are governed by the laws of England and Wales. If you are a consumer residing in another country, you retain the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings before the courts of your place of residence.

For any question, contact our support at the address indicated on the Contact page, Monday to Friday, from 8 a.m. to 5 p.m.